Help centre
Help & information
FAQs, products, materials, how to measure, regulations, care and more.
FAQs
Common questions about kits, delivery, changes and warranty.
Read the FAQs →Material types
MDF, Pine, Tas-Oak and US North Oak — what each one suits.
Compare materials →Product Range
Types of stairs and balustrades
Read more →Installation Guides
A step-by-step installation guide is included with every staircase order.
Read more →How to measure
Getting your floor-to-floor height and opening dimensions right.
Read more →Stair regulations
Key Australian stair requirements for Class 1 residential dwellings.
Read more →Product Care
Caring for your staircase and balustrade
Read more →Warranty
All our stairs come with a 7-year manufacturing warranty.
Read more →Not sure the designer can handle your layout? Send your measurements and drawings — we’ll tell you what’s possible.
Ask the team