Confidence in every step
Our staircases are designed and made to last a lifetime. If an issue does arise, we’re here to help with structural warranty coverage on the products we manufacture.
We stand behind the quality of our design and workmanship in every staircase and balustrade, giving you a lifetime of enjoyment when they’re used as intended.
All our stairs come with a 7-year manufacturing warranty.
What isn’t covered
normal timber movement, wear and tear
incorrect installation
damage caused by poor storage, moisture, heat, sunlight or unfinished timber
Need a hand? If an issue arises, get in touch with the Stairbuilder team.