STAIRBUILDER Privacy Policy
Effective date: September 2026
StairBuilder ("we", "our", "us") is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store, and disclose your personal information when you use our website, products, and services.
By accessing or using our services, you agree to the collection and use of information in accordance with this Privacy Policy.
1. Information We Collect
We may collect the following types of personal information:
Information You Provide
- Name
- Company name
- Email address
- Phone number
- Billing and payment information
- Project details and specifications
- Customer service communications
Information Collected Automatically
When you visit our website or use our software, we may automatically collect:
- IP address
- Browser type and version
- Device information
- Operating system
- Pages visited
- Time and date of access
- Usage statistics and analytics data
Cookies and Tracking Technologies
We may use cookies and similar technologies to improve user experience, analyse website traffic, and enhance our services.
You can control cookie settings through your web browser.
2. How We Use Your Information
We use your information to:
- Provide and manage our products and services
- Create and manage customer accounts
- Process payments and invoices
- Respond to enquiries and support requests
- Improve our software, website, and customer experience
- Send service updates and important notifications
- Comply with legal obligations
- Protect against fraud, unauthorised access, and other security risks
3. Sharing Your Information
We do not sell your personal information.
We may share your information with:
- Payment processing providers
- Cloud hosting and technology service providers
- Professional advisers, including accountants and legal advisers
- Government authorities where required by law
- Business partners involved in delivering requested services
All third parties are expected to protect your information and use it only for authorised purposes.
4. Data Security
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.
Despite our efforts, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
5. Data Retention
We retain personal information only for as long as necessary to:
- Provide our services
- Meet legal and regulatory requirements
- Resolve disputes
- Enforce our agreements
When information is no longer required, we take reasonable steps to securely delete or de-identify it.
6. Access and Correction
You may request access to the personal information we hold about you and request corrections if the information is inaccurate, incomplete, or outdated.
To make a request, please contact us using the details provided below.
7. Marketing Communications
We may send you information about our products, services, updates, and promotions.
You may opt out of receiving marketing communications at any time by:
- Clicking the unsubscribe link in emails
- Contacting us directly
Service-related communications may still be sent where necessary.
8. Third-Party Websites
Our website or services may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.
We encourage you to review their privacy policies before providing personal information.
9. Children's Privacy
Our services are not intended for individuals under the age of 18, and we do not knowingly collect personal information from children.
If we become aware that personal information has been collected from a child without appropriate consent, we will take steps to remove it.
10. International Data Transfers
Some of our service providers may store or process information outside Australia. Where this occurs, we take reasonable steps to ensure that personal information receives appropriate protection.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, technology, or legal requirements.
The latest version will always be available on our website, and the updated date will be displayed at the top of this policy.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:
Company
Stairbuilder Pty Ltd, ABN: 30 680 478 951
admin@stairbuilder.com.au
Phone
03 9792 1108
Website
www.stairbuilder.au
Address
11 Ordish Rd, Dandenong South VIC 3175